Question 1

Do you ship?

Accepted Answer

At this time we ship with the continental US. Minimum orders apply. Shipping rates vary based on location.

Question 2

Can I make a custom order?

Accepted Answer

Absolutely! Contact us at info@talkcookietome.com with what you’re looking for and we’ll get back to you!

Question 3

How are the Interactive Cookie Boxes Shipped

Accepted Answer

Our Interactive Cookie Boxes are shiped via Fed Ex to anywhere in the Continetal United States.

Question 4

I don't have the instructions, how do you make the Cookies?"

Accepted Answer

Chocolate Chip Cookies  Instructions for use: Need 6 Tbls of Butter Need 1 Egg Preheat oven to 350 F Melt butter in a Microwave Safe bowl. Combine Mix, 1 egg, and melted butter. Scoop 2 Tbls sized cookies onto cookie sheet, about 2 inches apart Bake at 350 F for 8 to 10 min, until golden brown. Enjoy! Double Dark Chocolate Chip Cookies  Instructions for use: Need 8 Tbls of Butter Need 1 Egg Preheat oven to 325 F Melt butter in a Microwave Safe bowl. Combine Mix, 1 egg, and melted butter. Scoop 2 Tbls sized cookies onto cookie sheet, about 2 inches apart Bake at 325 F for 8 to 10 min, until golden brown. Enjoy! White Chocolate Chip Macadamia Nut Cookies
Instructions for use: Need 6 Tbls of Butter Need 1 Egg Preheat oven to 325 F Melt butter in a microwave safe bowl. Combine Mix, 1 egg, and melted butter. Scoop 2 Tbls sized cookies onto cookie sheet, about 2 inches apart Bake at 325 F for 8 to 10 min, until golden brown. Enjoy!

Question 5

Can I purchase any component of the box seperatly?

Accepted Answer

At this time we are only selling the full Conversation Cookie Boxes, however please reach out to us via email with any inquires at info@talkcookietome.com.

Question 6

Do you make Custom Cookie flavors?

Accepted Answer

We sure do! We love experimenting with new flavors and textures often. If you have a unique flavor or ingredient combination in mind, we’d be happy to bring your idea to life. Be sure to email us at info@talkcookietome.com.

Question 7

Is there Alcohol in your Boozey Bougie Cookie Collection?

Accepted Answer

Yes, there is.  We use a variety of Liquors to create our flavors.  If you are not a consumer of Alcohol, we do not recommend these cookies, even though the baking process leaves only trace amounts.

Question 8

Do you make Vegan Cookies?

Accepted Answer

We can make vegan cookies here but they are not a regular item here.  But if you’d like us to create a special batch, reach out to us at info@talkcookietome.com let us know how we can accommodate you.

Question 9

Are you a Gluten-Free bakery?

Accepted Answer

No, we are not a gluten-free bakery.  We can prepare most of our recipes with Gluten-Free ingredients but there is a risk of cross-contamination because we are not gluten-free.

Question 10

Are you a Nut Free bakery?

Accepted Answer

We are not a nut-free bakery. We ensure that our desserts without nuts are not in contact or made at the same time as our desserts made with nuts. However, we acknowledge the risk of possible risk cross-contamination.

Question 11

How long do your cookies last?

Accepted Answer

As we do not use any preservatives in our cookies, typically our cookies have a 3-4 day shelf life. If refrigerated, one week. If frozen, one month.

Question 12

Can I freeze your cookies?

Accepted Answer

Absolutely! When frozen our cookies last up to a month. If frozen we suggest, allowing ample time for thawing. Then warm them in the oven for 5 - 8 mins, at 350 degrees. And just like that, you are back to enjoying our savory cookies.

Question 13

How long does it take to process my online order?

Accepted Answer

Orders are typically processed in the order they are received. If orders are placed before 3 pm they are typically processed the same day.

Question 14

Returns?

Accepted Answer

Currently we do not offer returns or exchanges. After purchasing and or receiving an item, customers are solely responsible for all goods received. Customers or locations with multiple orders will not be canceled.

Question 15

Refunds?

Accepted Answer

We do not offer refunds as all sales are final. However, in the case you have received a defective item please return the item promptly within two days of your pick up.  Please be sure to fill out our product return form, to begin your return process.

Question 16

Can I purchase in-store?

Accepted Answer

Of course! Visit us Wednesday through Friday from 11 am to 5 pm at our new location in the Lacuna Lofts located at  2150 S Canalport Ave, Chicago IL 60608.

Question 17

What is the Cookie Break?

Accepted Answer

The Cookie Break is our physical location.  The Instagram account is for the tenets of Lacuna Lofts and their clients if they would like some of our other offerings.

Question 18

What days is your shop open?

Accepted Answer

The C&C Bakery is open Wednesday through Friday 11 am to 5 pm. Be sure to stay up today via our social media as hours are subject to change.

Question 19

Do you offer in-store pick-up or local delivery?

Accepted Answer

Currently we only offer in-store pick up. Order pick-ups are during the hours of 11 am and 5 pm, Monday through Saturday. Contact us at info@talkcookietome.com to schedule your pick-up today!

Question 20

Do you ship internationally?

Accepted Answer

Currently we do not ship internationally at this time.

Question 21

What is the difference between the cookie kits & boxes?

Accepted Answer

Cookie Kits are self-assembled cookie-making kits that require you to make the cookies using butter and eggs to bake on your own time. The cookie box is a fresh-baked batch of prepackaged cookies that are ready upon pick up or delivery.

Question 22

Do you offer local delivery? (See pick up in-store)

Accepted Answer

We are in the process of finding a carrier.  Stay tuned to the website or our Instagram page for more details!

HELP

Convo

CONTACT