Shipping & Returns

SHIPPING POLICY

We are a small business who will do everything we can to get you your purchase in a timely and orderly fashion.  Currently we are using FedEx as our main shipping partner, however we are looking to provide new options at more satisfactory costs in the near future. 

 

Our current cost for shipping starts at $8.00 for standard 2 day shipping via FedEx.  We do everything possible to get your orders out to ship within 2 business days of the order being placed. 

 

As the COVID-19 Pandemic has created obstacles in the shipping industry, we have noticed the cost of shipping prices going up around the country.  We are looking to offer newer less expensive options as things become easier.

Return & Exchange Policy

We offer a 100% Satisfaction Guarantee.  If you are not happy with your purchase of find it defective in any way, please do not hesitate to reach out to us at info@talkcookietome.com to have your concerns addressed and refunds handled swiftly within 90 days of purchase.  Anything beyond 90 days will be on a case by case basis.  

 

We are a small business and all of our boxes and bags are filled by hand.  There may be small differences unique to hand packaging between each box.  Please check your box within the 90 day time frame to handle your refund.  

If for any reason you are not satisfied, please keep your box and we will issue a full refund, all requests to be submitted within 90 days of purchase.